Franklin Sussex Auto Mall Safety Protocols

Franklin Sussex Auto Mall Safety Protocol

Ensuring Our Community's Health & Wellbeing

Franklin Sussex Auto Mall

How We're Keeping You Safe

We care about our community's health and wellbeing. That's why we're taking extra precautions and steps to assure you that your safety is our top priority. As a result, we have implemented and strictly enforce social distancing guidelines and additional safety measures at our dealership. For more information or any concerns, please don't hesitate to contact us.

Franklin Sussex Auto Mall COVID-19 FAQs

Are you open?

Yes, we are open! Both sales and service are here to help you with your automotive needs. We encourage you to check out our showroom hours and arrange an appointment by phone or contacting us online.

Are masks and social distancing enforced?

You must wear a mask to enter our showroom or service areas unless you have an underlying condition. All our staff wear masks, and both staff and customers are following social distancing guidelines at all times.

How are you keeping your facilities clean and safe?

There are multiple hand sanitizer stations set up around our dealership and service center, and to keep a barrier between people, desks and counters have plexiglass up. We also disinfect and wipe down high use areas multiple times a day and have professional cleaning crews come into our facilities to clean often.

Can I buy my new or used car online?

Yes, there are many ways you can do much of the car buying process online. This includes looking at current inventory, applying for financing or getting pre-qualified, and getting a trade in value for your current vehicle should you wish to trade it in using Franklin Sussex Auto Mall Fast Pass.

Can I still test drive cars, trucks and SUVs?

We can arrange test drives at our dealership. Everyone has to take the right precautions and wear masks while driving, and we'll do our part to clean down the vehicle before and after you take it out for a spin.

How are you keeping my serviced vehicle or new vehicle purchase clean?

If you buy or lease a vehicle from us, it is treated with DrivePur Purification System, which kills all germs, viruses, and bacteria and can keep your vehicle safe for six months. We also wipe down an disinfect your car after servicing it and returning it to you.

What services are you offering?

You'll be able to find all auto services available to you. We are performing routine checks and maintenance as well as factory-scheduled service, or taking a look at any complex repairs to diagnose and get your vehicle back to good shape. Make sure to call and schedule an appointment, or do so online.

Can I still buy parts?

The parts department is open and our team can help you find the right Mopar accessories and parts needed for your Ram, Jeep, Chrysler or Dodge vehicle, so contact us to get more information.

What if I have experienced financial hardship or job loss during the pandemic and need payment assistance?

Drivers who have had direct job loss related to COVID-19 might be eligible for payment relief if you've purchased or leased a vehicle through the automaker's financial services division. Our team would be happy to discuss the details with you.

Dealership Safety

Any Other Questions? Contact Us at Franklin Sussex Auto Mall

If you have any more questions our team is here to answer them so contact us today and we will make sure you are pointed in the right direction.